Refund and Return Policy:
At online nursery delhi, we strive to ensure that our customers are satisfied with their purchases. We understand that sometimes situations arise where a refund or return may be necessary. This Refund and Return Policy outlines the procedures and conditions for refunds and returns.
- Refunds:
- We offer refunds on purchases within 24 Hours from the date of delivery.
- To be eligible for a refund, the live plant must be in its original condition and packaging. It must not have been planted, damaged, or altered in any way.
- To initiate a refund, please contact our customer service team at onlinenurserydelhi@gmail.com or 9717748284 to obtain a Return Merchandise Authorization (RMA) number.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
- Returns:
- We accept returns on live plants that arrive damaged or defective.
- If you receive a damaged or defective live plant, please contact our customer service team at [customer service email or phone number] within [number of days] days of receiving the item to request a return authorization.
- We may require photographic evidence of the damage or defect before authorizing the return.
- Once your return is authorized, please securely package the live plant and ship it back to us.
- Upon receipt and inspection of the returned item, we will send you a replacement or issue a refund, depending on your preference.
- Non-Refundable Items:
- We do not accept returns or refunds on live plants that have been planted, damaged due to improper care, or altered in any way.
- Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Cancellations:
- If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
- Contact Us:
- If you have any questions about our Refund and Return Policy, please contact us at [customer service email or phone number].
We reserve the right to amend this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for changes.
https://onlinenurserydelhi.com/
E- Block, Sai Mandir Rd, near Vashisth farm, Hari Nagar Part II, Jaitpur, 110044
onlinenurserydelhi@gmail.com
+919717748284